Stop Holding Your Business Back: VoIP Myths Debunked

Perceptions among VoIP critics are often skewed and unfounded. To help you make the best educated decision, here are a few of the common myths surrounding a VoIP. Learn the truths before you purchase your next system.

Making the switch is too expensive

Older telephone systems were not built to withstand the test of time. Physical layer hardware such as phone cards, 66-blocks and wiring often give out or at least need routine maintenance. With VoIP, however, you’re saving yourself from the costs of both telephone and network maintenance.

In addition, traditional (analogue) phone systems have major drawbacks in today’s business atmosphere. For instance, analogue phones can’t gather statistical data. VoIP, however, gathers data automatically; data such as caller location, length of calls and sales. This data could then be used to expand or streamline your company’s operations and increase profit.

VoIP services are just for startups

The idea behind this myth is that established businesses do not benefit from VoIP and only new businesses seeking a virtual presence see any real benefit. This is just not true. According to the Telecom Association, 70% of Fortune 500 companies have moved to VoIP services.

Why?

For the data gathering capability, ease of administration, functionality, and big savings. A VoIP solution coupled with an Interactive Voice Response system (IVR) can give any business a professional, corporate feel to callers. A change in service means your number changes

Businesses that change to VoIP retain all of their phone numbers so there is no need to rebrand your communications path (change business cards, billboards, refrigerator magnets, etc). There is a process that will have to be adhered to for the migration from analogue to digital, however, most VoIP service providers are happy to help you migrate, or “port” your number over to the new system.

The migration might mean a delay in start-up, but if you plan ahead, you can make the change without impacting your day-to-day operations.

VoIP is not secure

VoIP by its self is not secure; however, there are several steps that can be taken to secure a VoIP service. Installing an encryption device or enabling phone encryption is one such step that can be taken. Installing a SIP trunk directly to the service provider is another way to avoid being hacked. Asking your service provider what security protocols and options they have in place should be a priority.

The best advice on addressing these concerns is to talk with your VoIP provider and address your concerns. Like so many other services, VoIP services are all a little different.